Case studySilvester Crash RepairAutomotive repair
How a two-day assessment found £54.8k of annual productive capacity
A strong repair operation was being slowed by admin around every job. In two days, Isolio mapped where the time was going and what it was worth.
- £54.8k
- Annual productive capacity identified
- 9
- Improvement opportunities
- £25.6k
- Efficiency gains in customer image handling
The challenge
Fragmented intake, manual image handling, repeated customer updates and administrative work around each job were slowing a strong repair operation.
The assessment
Isolio combined leadership priorities, frontline workflow observation, supplier fact-finding and value modelling to find practical improvements.
Opportunities identified
- Customer image intake and validation
- Invoice administration and final-cost workflows
- Telephone triage and call transcript management
- Customer communications and parts readiness
Next steps
Validate the Autosoft route, pilot image intake, then scope the next workflows.
The assessment was a real eye opener and has helped now look at future opportunities of which we are already working on. The idea is to reduce overheads and workload of which I am positive from these early days will be achievable.